Política de reembolso

We have a 14-day return policy, meaning you can request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at luckylulu1277@gmail.com. Please note that returns must be sent to the following address: [Room 407, Building 8, Jinyuyuan, No. 110 Shanzhang Road, Jinping District, Shantou City, Guangdong Province, China].

If your return request is accepted, our customer service team will provide you with a solution. Please do not send the item back without contacting us first.

If you have any questions regarding returns, feel free to contact us at any time via luckylulu1277@gmail.com.

 

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

 

Exceptions / Non-returnable Items
Due to hygiene reasons, worn earrings or pieces affected by individual skin reactions/improper care (contact with water/perfumes) are not eligible for quality-defect refunds. Customers may return unused items in original packaging within 14days
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
If you need to exchange an item, please feel free to contact us at luckylulu1277@gmail.com. We will provide the fastest solution for an exchange or replacement based on your specific situation.

 

 

EU 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

Materials, Wear & Allergy Disclaimers

1. Metal Composition & Plating Wear
Our fashion jewelry pieces are constructed from high-quality base metals, including brass, stainless steel, and zinc alloys, finished with premium gold plating.

Please note that all plated jewelry naturally experiences wear, tarnishing, or color changes over time due to exposure to moisture, sweat, perfumes, lotions, body chemistry, and daily wear. Normal wear and tear, color fading, or plating discoloration resulting from use are NOT considered product defects or damages and are strictly ineligible for returns, exchanges, or refunds.

2. Individual Skin Sensitivities & Allergies
Individual skin reactions and metal sensitivities vary from person to person. Skin redness, itching, or irritation can occur when base metals or plating interact with personal skin pH levels or sweat.

It is the customer's responsibility to review the material specifications prior to purchase. We do not offer returns, exchanges, or refunds for personal allergic reactions or skin sensitivities. If you have hyper-sensitive skin or severe metal allergies, we recommend opting for our 925 Sterling Silver .

Non-Returnable Items (Lucky Scoops & Mystery Boxes/Mystery bags):

Due to the randomized nature of our Lucky Scoops / Mystery Items, all sales for these products are FINAL. We do not accept returns, exchanges, or refunds based on personal preference, disliking a specific color, style, or variant received.

Exceptions: If an item arrives physically damaged or defective, please contact us within 7 days of delivery with photos/videos for a replacement.

Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, the refund will be issued to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us at luckylulu1277@gmail.com.